Refund policy
Returns & Reprints Policy
At Transplant Living, we stand behind the quality of every order. Because all of our products are made to order through print-on-demand, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
However, we will gladly offer a free reprint or refund if your item arrives with a printing error, including:
- Misprints or smeared ink
- Wrong design printed
- Faded, cracked, or peeling print upon arrival
- Significant color differences from what was displayed
To be eligible, you must submit a claim within 15 days of the delivery date. To do so, please email us at infosecondchancepodcast@gmail.com with:
- Your order number
- A clear photo of the defective item
- A brief description of the issue
Once we review your claim, we'll either send a free replacement or issue a full refund — your choice. We process claims within 3–5 business days.
Please note: Transplant Living is not responsible for delays or errors caused by the shipping carrier after the order has been dispatched.
"Because each item is made to order, we only accept returns for defective or damaged items. Contact us within 15 days of delivery with photos."